ek9999 Privacy Policy

1. Who We Are

ek9999 is an online casino and sports betting platform operated under the domain ek9999.club, serving players in Bangladesh. For the purposes of this Privacy Policy, "ek9999", "we", "us", and "our" refer to the operator of the ek9999 platform. References to "you" or "your" refer to any individual who accesses or uses the ek9999 platform, whether as a registered account holder or as an anonymous visitor.

ek9999 is the data controller in respect of personal data collected through the platform. If you have any questions or concerns about how your personal data is handled, you may contact us at [email protected]. We aim to respond to all privacy-related enquiries within five business days.

2. Data We Collect

The categories of personal data that ek9999 collects and processes about you depend on the nature of your interaction with the platform. The following table sets out the main categories of data we collect and provides examples of specific data points within each category.

Category	Examples	Collected At
Identity Data	Full legal name, date of birth, gender, national ID number	Registration and verification
Contact Data	Email address, mobile phone number, residential address in Bangladesh	Registration and account updates
Financial Data	bKash/Nagad/Rocket account references, bank account details, transaction history	Deposit and withdrawal processing
Technical Data	IP address, browser type and version, device identifiers, operating system	Every platform visit
Usage Data	Pages visited, games played, bet history, session duration, click patterns	Continuous during active sessions
Communications Data	Support ticket content, live chat transcripts, email correspondence	When you contact support
Verification Data	Copies of government-issued ID, utility bills, selfie photographs	KYC verification process

We do not collect or process special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where strictly required by law or where you have provided explicit consent for a specific purpose.

3. How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold is information you provide to us voluntarily when you register an account, complete identity verification, make a deposit or withdrawal request, participate in a promotion, or contact our customer support team. You are under no obligation to provide this data, but without it we may be unable to provide you with access to the platform or process your transactions.

3.2 Data Collected Automatically

When you visit the ek9999 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, the pages you navigate to, the time and duration of your visit, and the device and browser you are using. This data is used to maintain the security and performance of the platform and to understand how users interact with our services. See Section 8 for more detail on our use of cookies.

3.3 Data from Third Parties

In some circumstances, ek9999 may receive data about you from third-party sources. These include identity verification service providers used to confirm your age and identity during the KYC process, payment processors that facilitate your deposit and withdrawal transactions, and fraud detection partners that help us identify suspicious activity. All third-party providers engaged by ek9999 are contractually required to handle personal data in a manner consistent with this Privacy Policy.

4. Purposes and Legal Basis for Processing

ek9999 processes your personal data only where we have a legitimate legal basis for doing so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis in each case.

Purpose	Legal Basis
Creating and managing your ek9999 account	Performance of a contract with you
Processing deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods	Performance of a contract with you
Verifying your identity and age (KYC)	Legal obligation; performance of a contract
Preventing fraud, money laundering, and other prohibited conduct	Legal obligation; legitimate interests of ek9999
Providing customer support	Performance of a contract with you
Sending transactional communications (e.g., deposit confirmations, withdrawal notifications)	Performance of a contract with you
Sending promotional communications about ek9999 offers (where you have opted in)	Consent
Analysing platform usage to improve our services	Legitimate interests of ek9999
Complying with legal and regulatory obligations	Legal obligation
Responsible gaming monitoring and intervention	Legitimate interests; legal obligation

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

5. Sharing Your Data with Third Parties

ek9999 does not sell your personal data. We may share your data with carefully selected third parties in the following circumstances:

• Payment Processors: To process deposits and withdrawals, we share relevant financial data with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. These partners process data only as necessary to complete the transaction.
• Identity Verification Providers: We use third-party KYC service providers to verify your identity and age. These providers receive only the data necessary for the verification process and are contractually prohibited from using your data for any other purpose.
• Fraud Prevention Services: We share certain technical and behavioural data with fraud detection partners to protect the integrity of the ek9999 platform and the security of all users.
• Game Software Providers: The casino and sports betting games available on ek9999 are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain usage data in connection with the delivery of their games.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data held by ek9999 may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom ek9999 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only for the specified, lawful purpose for which it was shared.

6. International Data Transfers

Some of the third-party service providers engaged by ek9999 may be located in or operate from jurisdictions outside Bangladesh. Where personal data is transferred internationally, ek9999 takes steps to ensure that adequate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards may include contractual clauses, data processing agreements, or reliance on adequacy decisions where applicable.

If you have questions about the specific safeguards applied to any particular international transfer, please contact us at [email protected].

7. Data Retention

ek9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account Data: Retained for the duration of your active account relationship with ek9999, and for a defined period following account closure to satisfy legal obligations and to resolve any outstanding disputes.
• Financial Transaction Records: Retained for a minimum of five years following the date of the transaction, in accordance with applicable financial record-keeping requirements.
• Identity Verification Documents: Retained for as long as your account is active and for a minimum of five years following account closure.
• Support Communications: Retained for three years from the date of the last communication in a given thread, or longer if the matter relates to an ongoing dispute or legal proceeding.
• Usage and Technical Data: Typically retained in identifiable form for up to 24 months, after which it may be anonymised and retained for statistical analysis purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide operational and analytical information to site operators. The ek9999 platform uses cookies and similar technologies including local storage objects and session identifiers.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled.
• Performance and Analytics Cookies: Used to understand how users interact with the platform — for example, which pages are visited most frequently and how long users spend on each section. This data is used in aggregate form to improve the platform experience.
• Functionality Cookies: Used to remember your preferences such as language settings, preferred currency display, and regional settings relevant to Bangladesh players.

ek9999 does not use third-party advertising cookies or place cookies that track your browsing activity across other websites for the purpose of delivering targeted advertising.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, to alert you when a cookie is being set, or to delete cookies after each session. Please note that disabling strictly necessary cookies may impair the functionality of the ek9999 platform, including the ability to log in and place bets.

9. Your Rights Over Your Personal Data

As a user of the ek9999 platform, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will acknowledge your request within two business days and aim to respond in full within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the processing is unlawful. This right is subject to applicable legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your data — for example, while you contest the accuracy of the data or while a legal matter is pending.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where we rely on our legitimate interests as the legal basis, and where your individual circumstances give rise to grounds to object.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10. Children and Minors

The ek9999 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account on ek9999 or that we have inadvertently collected data from a person under 18, please notify us immediately at [email protected]. We will investigate the matter promptly and, if confirmed, will close the account and securely delete any associated personal data.

11. Security Measures

ek9999 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive stored data including financial information and identity documents;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role;
• Regular security audits and vulnerability assessments of the platform infrastructure;
• Incident response procedures to detect, contain, and report data breaches in a timely manner;
• Staff training on data protection obligations and secure data handling practices.

Whilst ek9999 takes all reasonable steps to safeguard your data, no internet transmission or electronic storage system is entirely immune from risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

12. Changes to This Policy

ek9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will notify registered users via the email address associated with their account and update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to remain informed about how we protect your personal data.

Continued use of the ek9999 platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised version. For any questions about this Privacy Policy or about your personal data, please contact us at [email protected]. We are committed to addressing your concerns promptly and transparently.

For further information about your rights and our broader commitments to your security and wellbeing on the platform, please also review our Terms & Conditions and our Responsible Gaming page.